## Overview
We know you're excited to receive your order, and we're committed to getting it to you as quickly as possible. This Shipping Policy explains our order processing times, shipping methods, estimated delivery timeframes, tracking information, and other important details relating to the shipment of your order.
By placing an order with JUNO ジュノ, you acknowledge and agree to this Shipping Policy.
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## Order Processing
* Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays).
* Orders placed on weekends or public holidays will begin processing on the next business day.
* Processing times are estimates only and may occasionally be extended during periods of high order volume, holidays, inventory verification, or unforeseen operational circumstances.
* Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
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## Shipping Coverage
We currently ship to some countries and regions worldwide.
If we are unable to deliver to your shipping address after your order has been placed, we will contact you to discuss the available options, which may include an alternative shipping method, modifying the shipping destination, or cancelling the order and issuing a refund where appropriate.
If your country is unavailable during checkout, please contact us at support@shopjuno.xyz. We'll do our best to determine whether shipping can be arranged. Additional shipping charges or extended delivery times may apply depending on the destination.
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## Shipping Costs
Our standard shipping fee is £2.99. However, we do occasionally run offers and discount codes that give you money off the original product price and include free shipping. Be sure to keep an eye out!
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## Estimated Delivery Times
Most orders are delivered within 5–10 business days after dispatch.
Delivery timeframes are estimates only and are not guaranteed.
Delivery may take longer due to circumstances beyond our reasonable control, including but not limited to:
* Destination country or region
* Customs inspections or clearance procedures
* Weather conditions or natural events
* Carrier delays
* Local courier operations
* Peak shipping seasons or public holidays
Delays in transit do not constitute grounds for cancellation, chargebacks, refunds, or compensation while the shipment remains in transit.
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## Order Tracking
Once your order has been shipped, tracking information will be sent to your email address where available.
Please allow up to 72 hours after dispatch for tracking information to become active, as carrier systems may require time to update.
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## Split Shipments
Depending on product availability, warehouse location, or shipping method, your order may be shipped in multiple packages.
If this occurs, you will receive separate tracking information for each shipment where available. You will not incur any additional shipping charges for split shipments.
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## Import Duties, Taxes & Customs Fees
International orders may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country's customs authorities.
These charges are determined solely by the relevant authorities and are the customer's responsibility.
Please note:
* JUNO ジュノ does not control, collect, or reimburse import duties, taxes, or customs fees.
* Customers are responsible for complying with all import regulations applicable in their destination country.
* Customs inspections may result in additional delivery delays that are outside our control.
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## Incorrect Shipping Information
Customers are responsible for ensuring that all billing and shipping information provided during checkout is complete and accurate.
If an order is returned due to an incorrect or incomplete address, failed delivery attempts, refusal to accept delivery, or failure to collect the shipment, additional shipping charges may apply before the order can be reshipped.
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## Lost, Delayed & Delivered Shipments
Once an order has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.
If your shipment appears delayed, we recommend allowing additional transit time before contacting us, as many shipping delays resolve naturally.
If tracking indicates that your package has been delivered but you have not received it, please first check with members of your household, neighbours, your local postal service, or the shipping carrier.
Once a shipment has been confirmed as delivered by the carrier, responsibility for the package transfers to the recipient. While we are happy to assist in locating the shipment where possible, JUNO ジュノ is not responsible for replacing or refunding packages confirmed as delivered by the carrier.
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## Customer Support
If you have any questions regarding shipping, tracking, or delivery, please contact us: support@shopjuno.xyz
We are happy to assist.
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## Policy Updates
JUNO ジュノ reserves the right to amend or update this Shipping Policy at any time to reflect operational, legal, or regulatory changes.
Any updates become effective immediately upon publication on this page.
