## Products & Compatibility
Are your products MagSafe compatible?
* MagSafe compatibility varies by product.
* If a product supports MagSafe charging or accessories, it will be clearly stated on the product page under the product description or specifications.
* If MagSafe compatibility is not mentioned, you should assume the product is not MagSafe compatible.
* If you're unsure before placing your order, please contact us and we'll be happy to help verify compatibility.
## Orders
How can I apply discount code?
* Discount codes are not automatically applied and must be done manually.
* To to this, you must click the cart icon from the menu then click View my cart.
Can I change or cancel my order?
* We begin processing orders as quickly as possible.
* If you need to make changes or cancel your order, please send us a message through our contact form immediately after placing your order. We'll do our best to accommodate your request before the order is dispatched.
I haven’t received my order confirmation email. What to do?
* Please do check your spam or junk folder first.
* If you're still having trouble finding your email confirmation, do send us a direct email at support@shopjuno.xyz with your name and email address used during your checkout.
How do I find my order number?
* You can find your order number in the email you used to placed the order. Or else, if there is an account created under the email, you would be able to find it in My Account → Orders.
What should I do if I order the wrong model/style?
* Send us a message through our Contact form with the complete information from your order.
* If your order has already been shipped, you may be able to return it in accordance with our Refund & Return Policy and place a new order for the correct item.
## Shipping and Delivery
Do you ship internationally?
* Yes, we ship worldwide. However, there are countries that we cannot deliver to. Should you not able to find your country in the list, send us a message and we will do our best to sort something out for you!
* International delivery times vary by country, and customs duties or import taxes may apply depending on local regulations.
How do I track my order?
* You can track your order by going to our tracking page and enter your Order number and email or the tracking number provided.
## Return & Refunds
What should I do if my order arrives damaged or incorrect?
* First and foremost, we're truly sorry that your order arrived damaged or incorrect.
* Should this happen, contact us right away after receiving your order through our Contact form and we will instruct you on what to do next.
What is your return policy?
* We offer a 30-day return policy for eligible items. If you're not completely satisfied with your purchase, contact us within 30 days of delivery with your order number, and we'll guide you through the return process. We do not offer direct exchanges. If your return is approved, you may place a new order for the desired item. Please see our Refund & Return Policy for complete terms and conditions.
## General
How do I check which phone model I have?
For iPhone: 1. Open Settings. 2. Go to General → About. 3. Find your Model Name or Model Number. 4. Compare it with the compatibility list on the product page before purchasing. For Android: 1. Open Settings. 2. Go to About Phone/System 3. Find your Model Name or Model Number. 4. Compare it with the compatibility list on the product page before purchasing.
How can I contact customer support?
* We are available to be contacted via Contact Us should you need any assistance with anything.