This Refund & Return Policy explains the conditions under which products purchased from JUNO ジュノ may be returned, refunded, or otherwise resolved.
This policy includes information regarding:
* Return eligibility and non-returnable items. * Damaged, defective, or incorrect products. * Return shipping costs and responsibilities. * Refund processing and payment timelines. * Exchanges. * Purchases made through third-party sellers. * International and EU consumer rights. * Contact information for return and refund enquiries.
Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection laws.
## Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery.
To help us investigate and resolve the issue, your claim **must include a clear, continuous, unedited unboxing video** showing:
* The unopened shipping package with the shipping label clearly visible. * The package being opened. * The condition of the item upon removal from the packaging.
Additional photos or information may be requested if necessary.
Claims submitted without sufficient supporting evidence may be declined.
If, after review, we determine that the item is damaged, defective, or incorrect due to our error, we will, at our sole discretion, provide an appropriate resolution, which may include a replacement, partial refund, full refund, or another suitable remedy.
## Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return, refund, or exchange:
* Final sale or clearance items. * Promotional or complimentary gift items. * Bulk orders (defined as 10 or more units of the same product). * Personalized, customized, or made-to-order products. * Gift cards (where applicable). * Items that have been used, altered, damaged by misuse, or are not returned in their original condition.
If you are unsure whether your item is eligible for return, please contact us before submitting a return request.
## Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for all return shipping costs, including any shipping fees, postage, insurance, customs duties, taxes, or other charges associated with returning an item.
We recommend using a tracked and insured shipping service, as customers are responsible for ensuring that returned items are delivered to us. JUNO ジュノ is not responsible for returned items that are lost, delayed, misdelivered, or damaged during transit.
If a returned item is received damaged due to inadequate packaging or shipping during the return process, we reserve the right to reduce or deny the refund to the extent permitted by applicable law.
If we determine that a return is the result of our error (including where the incorrect, damaged, or defective item was supplied by us), we may, at our sole discretion and where required or appropriate, provide a prepaid return shipping label, reimburse reasonable return shipping costs, or arrange another suitable return method.
Any original shipping charges paid at the time of purchase are non-refundable unless otherwise required by applicable law.
## Refund Processing
Once an eligible returned item has been received and inspected, we will notify you by email of the outcome of your return request.
If approved:
* Refunds will be issued to the original payment method used for the purchase. * For orders purchased using discounts, promotional codes, or other price reductions, refunds will be issued for the amount actually paid after the discount has been applied. * Please allow 7–10 business days for the refund to be processed. Depending on your financial institution or payment provider, additional processing time may apply before the funds appear in your account. * Original shipping charges (where applicable) are non-refundable unless otherwise required by applicable law.
## Exchanges
We do not offer direct product exchanges.
If your item qualifies for a return under this policy, you may return the eligible item and place a new order for the desired product.
## Third-Party Purchases
Products purchased through third-party marketplaces, retailers, distributors, or resellers (including Amazon) are subject to the return, refund, and warranty policies of the original seller.
JUNO ジュノ is unable to process refunds, returns, or exchanges for purchases made through third-party sellers. Please contact the original seller directly for assistance.
## International & EU Customers
Where required by applicable consumer protection laws, customers may have additional statutory rights that cannot be excluded or limited by this policy.
For orders delivered to countries within the European Union, eligible customers may have the right to withdraw from their purchase within **14 days** of delivery in accordance with applicable law. This right may not apply to certain products, including customized or personalized items, sealed goods that have been opened where exemptions apply, or other products excluded under applicable legislation.
Where a return is accepted under applicable law, items must be unused, in their original condition, and returned with all original packaging and accessories.
## Policy Updates
JUNO ジュノ reserves the right to amend or update this Refund & Return Policy at any time without prior notice. Any changes become effective immediately upon publication on this page.
## Contact Us
If you have any questions regarding returns, refunds, cancellations, warranty claims, or this policy, please contact us at:
